Jalwa Game Refund Policy – Secure and Easy Transactions

Introduction

At Jalwa Game, fairness and transparency are very important to us.
We understand that sometimes you may need to request a refund or cancel a transaction.
This guide explains how refunds and cancellations are handled to ensure a smooth and trustworthy experience.

By using Jalwa Game, you agree to follow the rules outlined in this policy.

1. Refund Policy

1.1 Non-Refundable Transactions

Refunds are not available in these situations:

  • Completed Deposits: Once a deposit is successfully processed and credited to your Jalwa Game account, it cannot be refunded.
  • Used Bets and Bonuses: Any wager placed or bonus redeemed cannot be reversed or refunded.
  • Late Refund Requests: Requests made more than 7 days after the transaction will not be accepted.

1.2 When Refunds Are Allowed

Refunds may be granted under specific conditions:

  • Duplicate Charges: If the same deposit is charged multiple times, the extra charges will be refunded.
  • Failed Deposits: If a payment goes through but the funds do not reach your account, a refund will be issued after verification.
  • Unauthorized Payments: If someone made a deposit without your permission, an investigation will be conducted and a refund may be provided.
  • Technical Errors: If a system issue caused a failed deposit, a refund will be processed.

1.3 How to Request a Refund

To ask for a refund:

  • Contact Jalwa Game Support through live chat, email, or phone.
  • Provide your username, the transaction ID, and a short explanation of the issue.
  • Attach any necessary documents, like payment confirmations or bank statements.
  • Refund requests are reviewed within 3–5 business days.
  • If approved, refunds are sent back to the original payment method within 5–7 business days.

2. Cancellation Policy

2.1 Canceling Deposits

  • Deposits cannot be canceled once processed and added to your account.
  • Always double-check the deposit details before confirming the transaction.

2.2 Canceling Withdrawals

  • Pending Withdrawals: You can cancel if the withdrawal has not yet been processed.
  • Processed Withdrawals: Once a withdrawal is completed, it cannot be reversed.
  • Delayed Withdrawals: If identity verification is incomplete, the withdrawal may be delayed.
  • Automatic Cancellations: Withdrawals not completed within 7 days may be automatically canceled.

2.3 Failed Transactions

  • If a deposit or withdrawal fails because of technical issues, the money will be credited back to your account or refunded.
  • If a game session is interrupted, the affected bets will be reviewed and adjustments will be made if needed.

3. Dispute Resolution

3.1 Reporting a Dispute

  • If you are unhappy with a refund or cancellation decision, you can contact Jalwa Game Support to submit a dispute.

3.2 Timeframe for Disputes

  • Disputes must be reported within 7 days from the date of the transaction.

3.3 Investigation and Resolution

  • Disputes are investigated and resolved within 10 business days.
  • If more time is needed, you will be informed.

3.4 Final Decision

  • The management team at Jalwa Game will make the final decision on all disputes.

3.5 Escalation to Authorities

  • If you are still unsatisfied, you may take the matter to the appropriate gaming authority.

4. Tips for Smooth Transactions

Follow these tips to avoid transaction issues:

  • Verify Payment Details: Always double-check your payment method before completing a transaction.
  • Complete Account Verification: Ensure that your identity verification is complete to prevent withdrawal delays.
  • Understand Bonus Terms: Always review bonus and wagering requirements before claiming offers.
  • Report Issues Quickly: If you experience any issues, contact support immediately.
  • Protect Your Account: Keep your login information private and secure.

5. Handling Technical Problems

5.1 Game Interruptions

  • If a game is interrupted by a technical issue, the affected bets may be voided and refunded if needed.

5.2 Scheduled Maintenance

  • Maintenance schedules are announced ahead of time.
  • Refunds are not given for service disruptions caused by scheduled maintenance.

5.3 Payment Errors

  • If a deposit or withdrawal fails because of a technical error, the transaction will be corrected after investigation.

5.4 System Errors

In case of a platform-wide malfunction, transactions will be reviewed, and appropriate adjustments will be made.

6. Contact Jalwa Game Support

For any questions about refunds, cancellations, or disputes, you can reach out to our support team:

  • Email: support@jalwagame.com
  • Live Chat: Available 24/7 through the website or mobile app

We are always here to help you.

7. Acknowledgment

By using Jalwa Game, you confirm that you have read, understood, and agreed to this Refund and Cancellation Policy.
If you have concerns or questions, feel free to contact our support team for assistance.

Jalwa Game is committed to making your gaming experience safe, secure, and hassle-free.